These terms are an agreement between you and STRAVIX AI TECHNOLOGIES LLP (LLPIN ACN-3153), registered in India at 2078, A/p Pirangut, Nikte V, Paud, Mulshi, Pune, Maharashtra 412108 (“we”, “us”), for using Earshot. By creating an account or using Earshot, you accept them on behalf of yourself and the company you sign up for.
1. Your account
- You must be 18 or over and use Earshot for business purposes.
- Give us accurate details and keep your sign-in secure. You're responsible for what happens in your account.
- That includes your teammates and the AI agents you connect: an agent acts with your access, so only connect agents you trust, and disconnect them when you stop using them.
2. What Earshot does
Earshot finds public buying signals, scores them against the ideal customer you set and delivers the ones above your bar. Scores and summaries are produced by AI and can be wrong or incomplete. Check a signal before you act on it; decisions about whom to contact, and how, are yours.
3. Acceptable use
You agree not to:
- Contact people found through Earshot in ways that break anti-spam, privacy or data protection laws where they live.
- Use Earshot to harass, discriminate against or profile individuals, or for anything illegal.
- Resell or publish Earshot's data as a dataset, or use it to build a competing product.
- Copy, scrape, reverse engineer or overload the service, or get around its limits.
- Open several accounts to collect more free samples.
4. Free samples, credit and payment
- New companies get a number of free sample runs and previews. We may change the free allowance at any time.
- After that, self-serve accounts buy prepaid credit in packs, priced in US dollars and paid through our payment provider. Listener runs, previews and samples use credit as they run, and listeners pause when your credit runs out.
- Managed plans with a monthly budget are covered by a separate written agreement, which takes precedence for that work.
- Prices may change; changes never affect credit you have already bought.
5. Refunds
All credit purchases are final and non-refundable, including unused credit. If we charged you in error, such as twice for the same purchase, email [email protected] and we'll put it right. Nothing here limits refunds you're entitled to by law.
6. Your data
You own what you put into Earshot, such as your ideal customer profile and listener settings, and the feedback you give. You let us use it to run and improve the service. Our privacy policy explains how we handle personal data.
7. Other services
Earshot reads public sources and works with services you connect, such as Slack and AI agents. Their own terms apply to your use of them, and we aren't responsible for their content, accuracy or availability.
8. Changes and availability
We keep improving Earshot, so features may change. We aim to keep it running but don't promise it will always be available or free of errors. If we change these terms in a way that matters, we'll tell account owners by email before the change applies.
9. Suspension and closing your account
You can stop using Earshot at any time; ask us at [email protected] to close your account. We may suspend or close an account that breaks these terms or puts the service or others at risk, and will tell you why unless the law stops us. Unused credit isn't refunded when an account closes.
10. Disclaimers and liability
Earshot is provided “as is”. To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to Earshot is limited to the amount you paid us in the 12 months before the claim.
11. Governing law
These terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts at Pune, Maharashtra have exclusive jurisdiction over any dispute arising from them or from your use of Earshot.
12. Contact
Questions about these terms: [email protected].